The story behind our HealthCARE Express Urgent Care Center is unique in that it was established by a patient, not a physician.
It began with a 5-year-old boy who suddenly fell ill with an unusual medical condition, following his family's disappointing journey through the healthcare system. Thrown into an unfamiliar situation, this family found themselves quickly overwhelmed by endless waiting, poor communication, lack of response, billing issues, misdiagnoses, unnecessary tests, and no returned phone calls. Information was scarce and the family felt helpless at the mercy of medical professionals who dictate a mechanical and impersonal process. They experienced such a substantial disconnect between the type of support they needed and what the health care community was able to offer. The realization that they had virtually no control over their experience, set the stage for a vision of health care delivered from a patient's perspective.
Our mission is to transcend your expectation of how healthcare should serve you and your loved ones.
Achieving excellence across the spectrum of the overall patient experience is our only priority.
While providing the highest level of medical care possible, our team is trained to be attentive to the needs of each individual.
HealthCARE Express was founded with the sole objective to set a new standard of care by challenging the health care system we know today.
At HealthCARE Express, we're inventing a new experience for you. Achieving excellence across the spectrum of the overall patient experience is our only priority. We are focusing on how we can foster an optimal patient experience both when the patient is here on site, and over the long-term, even after they are done with their direct care at HealthCARE Express.
Having been designed from a patient's perspective, our intention is to transcend your expectation of how healthcare should serve you and your loved ones.
Under this new paradigm of care, HealthCARE Express treats people, not symptoms. While providing the highest level of medical care possible, our team is trained to be attentive to the needs of each individual. Whether you're a busy mother juggling work and daycare, have a child who is afraid of needles, or someone who simply needs their questions answered, we are dedicated to becoming a support system to assist you through all aspects of your health care journey.
“All of the staff were nice and courteous. The nurse and the doctor I saw were both friendly and quick, and the man who checked me in was delightful also. I will definitely be back. So much easier than going to a primary care physician. Thank you for checking to see how the visit was. Very good customer service !!” ~C.D.
Insurance & Billing